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Getting Started

Learn how the  Platform works and how to start learning.

Account/Profile

Manage your course information, account settings and profile  details. 

Purchase/Refunds

Learn about Pricing Policy, Terms & Conditions and Refunds.

Technical Support

Expereiencing a bug or need support? Click here to log a support ticket.

Purchase & Refunds

I'm experiencing some purchasing problems

Having trouble completing a purchase?  Purchase attempts can fail for a variety of reason so please have a look at some of the most common issues that can happen, when attempting to make your purchase on TIQ Group.

At this time, we accept all major credit and debit cards (Visa, MasterCard, and Paypal). If you’re having trouble purchasing a course with a card, please check the common troubleshooting steps for Failed Card Purchases

My Debit Cards is Issued outside Singapore

TIQ Group is based in the Singapore, and we accept all major debit and credit cards, as well as local debit cards in many countries. However, debit cards in some countries might not allow foreign transactions. If you do not see a payment option when checking out on TIQ, and you are experiencing trouble making a payment, call your bank to ensure your card is authorized for international purchases.

My card is still not working?

Please ensure you are entering the correct card account holder, exactly as it appears on the card  If the number, expiry date and  ccv number entered the same way, the purchase may be declined.

Can I make International Purchases?

Yes you can make purchases anywhere in world. Is the issuing country for your card different from your country of residence? If so, your card might not be approved. If you experience trouble using the card, contact TIQ Support and we can look into this for you. contact us at [email protected]

I used Multiple IPs. Will that affect my card usage

Multiple IP addresses can trigger card authorization problems. We advise that you refrain from using a virtual private network (VPN) while making a purchase on TIQ, which may cause the transaction to fail.

I have attempted many times to use my card and still failed to make a transaction

Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached.  If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.

What is a CVC Code?

Our payment processor only accepts numbers for this field.  Please ensure you are entering numbers and that the code is correct, as listed on the back of the card. It’s normally a 3 digit code.

I'm still having problems purchasing

If you’re sure you’re entering the right card number, but you’re seeing a notification it looks invalid, or the pay button isn’t showing up, there may be a caching issue. Please clear your cache and try again. For instructions on how to clear your cache, please go to history on your browser and delete the cache from there.

I'm still Stuck on payments?

To protect your security and privacy, a bank does not always share with TIQ why a payment method was declined.  Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues.  Because TIQ does not have direct insight into the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.   It’s important to let your bank know that you would like to make a payment on tiqgroup.com, that TIQ Group is a company based in Singapore, the amount you expect to spend, and that we do not bill recurringly.

Have other payment questions?  Please have a look at some of other topics in our Support Center related to purchasing courses

Refunds on Promotions

You can request a refund up to ten working days* after confirmation that your purchase has been completed, provided the course has not started. There are no refunds after 10 days have expired.  Please note  USD $15 dollars of course fee will be charged as an administration fee. Like any other products please know what product you are buying before purchasing.

*Saturdays, Sundays or SG public holidays are not counted as “working days”.

Still Stuck?

To protect your security and privacy, a bank does not always share with TIQ why a payment method was declined.  Some of the most common reasons for bank declines include insufficient funds, card purchase limitations, card security policies, among other issues.  Because TIQ does not have direct insight into the reason for the decline, you will need to contact your bank or financial institution to solve the payment issue.   It’s important to let your bank know that you would like to make a payment on tiqgroup.com, that TIQ Group is a company based in Singapore, the amount you expect to spend, and that we do not bill recurringly.

Have other payment questions?  Please have a look at some of other topics in our Support Center related to purchasing courses

What is the terms on refunds

When you make a payment, you agree to use a valid payment method. If you aren’t happy with the course, TIQ GROUP offers a 14-day refund or credit for our course.  Our course is at such a low price that we only offer this refund in certain circumstances. Please be sure to read the course outline and that it suits you before purchasing.

Refunds and Credits on Purchase

If the course you purchased is not what you were expecting, you can request, within 10 days of your purchase of the course, that TIQ GROUP credit/refund your account. We reserve the right to apply a credit or a refund, at our discretion, depending on capabilities of our payment processing partners or the platform from which you purchased your course (website or mobile). No credit or refund is due to you if you request it after the 10-day guarantee time limit has passed. Please note there will be a $10 administration handling fee for all refunds.

To request a credit/refund, follow the steps here.

At our discretion, if we believe you are abusing our credit/refund policy, we reserve the right to ban your account and to restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our Trust & Safety Guidelines, you will not be eligible to receive any credit or refund.

 

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Location

 

TIQ Group

101 Cecil Street

#17-09 Tong Eng Building

Singapore 

069533

 

Telephone +6582891606