Course Content
Modules
Status
1
Self Awareness - Understand you before others
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What is Self Awareness
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How do you develop Self Awareness
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What's your memorable experiences so far in life?
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Becoming more authentic - Peel the layers away
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Know your Personality and strengths
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Ask your family
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Personal values
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Meditate
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Develop Self Mastery
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Keep reading
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Book summary - 7 Habits of highly effective people
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A woman who knew her purpose and passion
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Create your own path
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Overview
- What is Self Awareness
- How do you develop Self Awareness
- What's your memorable experiences so far in life?
- Becoming more authentic - Peel the layers away
- Know your Personality and strengths
- Ask your family
- Personal values
- Meditate
- Develop Self Mastery
- Keep reading
- Book summary - 7 Habits of highly effective people
- A woman who knew her purpose and passion
- Create your own path
- Overview
2
Create a roadmap for career and personal goals
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Introduction
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Find your passion and owning it
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Making your passion your work
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A lesson from Oprah
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The Visionaries
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A man who believed in his vision
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Trust your gut - Do what you do well and master it
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A vision for your career
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Analysing your future position
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Define your career with a mind map
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Breaking it down into process goals
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Be accountable for you
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How Mary Barra climbed the ladder
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Book Summary - The magic of thinking big
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Last words from a wiseman
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Overview
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Extra Course - UCSan Diego
- Introduction
- Find your passion and owning it
- Making your passion your work
- A lesson from Oprah
- The Visionaries
- A man who believed in his vision
- Trust your gut - Do what you do well and master it
- A vision for your career
- Analysing your future position
- Define your career with a mind map
- Breaking it down into process goals
- Be accountable for you
- How Mary Barra climbed the ladder
- Book Summary - The magic of thinking big
- Last words from a wiseman
- Overview
- Extra Course - UCSan Diego
3
Stay Focused and develop great habits
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Introduction
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Changing behaviour and habits
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Changing yourself
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The mind of a champion
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The Era of Digital Addicts
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Ways to cut down Social Media Addiction
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Create your Environment
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Developing habits
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Atomic Habits
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The Kaizen Way: ONE SMALL STEP CAN CHANGE YOUR LIFE by Robert Maurer
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How to trick yourself into doing anything
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The truth about failure
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Applying consistency and self-discipline
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The Compound Effect by Darren Hardy Core Message
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A man who used compound interest all his life
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Persistence pays off
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The man who never gave up
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Patience is key - The Chinese Bamboo Tree
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Improvise, adapt and overcome
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When does progress become visible?
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Advice from one of the greatest life coaches
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Focus Free - Book
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Success in a distracted world: DEEP WORK by Cal Newport
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Free Extra Course - Break Through Obstacles to Learning
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Overview
- Introduction
- Changing behaviour and habits
- Changing yourself
- The mind of a champion
- The Era of Digital Addicts
- Ways to cut down Social Media Addiction
- Create your Environment
- Developing habits
- Atomic Habits
- The Kaizen Way: ONE SMALL STEP CAN CHANGE YOUR LIFE by Robert Maurer
- How to trick yourself into doing anything
- The truth about failure
- Applying consistency and self-discipline
- The Compound Effect by Darren Hardy Core Message
- A man who used compound interest all his life
- Persistence pays off
- The man who never gave up
- Patience is key - The Chinese Bamboo Tree
- Improvise, adapt and overcome
- When does progress become visible?
- Advice from one of the greatest life coaches
- Focus Free - Book
- Success in a distracted world: DEEP WORK by Cal Newport
- Free Extra Course - Break Through Obstacles to Learning
- Overview
4
Mental well-being and happiness
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Introduction
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The truth about mental health
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How is happiness attained
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Trigger off negative thoughts
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A new frame of mind
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Book Review - How to stop worrying and start living
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Your mind is the powerhouse
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Law of Attraction with a positive mindset
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J.K Rowling - Overcoming every obstacle
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Advice from one of the greatest leaders of our time
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Overcome Fear
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Feel the fear and do it anyway
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Fuel your body, Fuel your mind
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The Big Picture by Tony Horton -Lessons
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Mind Hacking
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7 essential ways to become a happier person
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Never ever give up
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The Happiness Advantage - Book review
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Pay attention to the things that matter most
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Action Exercises
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Extra Free Courses to consider
- Introduction
- The truth about mental health
- How is happiness attained
- Trigger off negative thoughts
- A new frame of mind
- Book Review - How to stop worrying and start living
- Your mind is the powerhouse
- Law of Attraction with a positive mindset
- J.K Rowling - Overcoming every obstacle
- Advice from one of the greatest leaders of our time
- Overcome Fear
- Feel the fear and do it anyway
- Fuel your body, Fuel your mind
- The Big Picture by Tony Horton -Lessons
- Mind Hacking
- 7 essential ways to become a happier person
- Never ever give up
- The Happiness Advantage - Book review
- Pay attention to the things that matter most
- Action Exercises
- Extra Free Courses to consider
5
Building great relationships
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Introduction
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Building Great Relationships
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Your reputation is gold
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What is Personal Branding
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Making a first lasting impression
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The importance of networking
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How to become an effective networker
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4 steps to building genuine relationships
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Overview
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Never Eat Alone - Book Review
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How do we build extraordinary relationships
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Show a genuine interest in people
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Know their name
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Developing Listening skills
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Guidelines for Emphatic Listening
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Building Trust
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Powerful strategies for building trust
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Talk about your own mistakes before giving criticism – Don’t judge
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Step into their shoes
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Give honest and sincere appreciation
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You need to begin here
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Book Review - How to win friends and influence people
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Overview
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Be like Bill
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Storytelling
- Introduction
- Building Great Relationships
- Your reputation is gold
- What is Personal Branding
- Making a first lasting impression
- The importance of networking
- How to become an effective networker
- 4 steps to building genuine relationships
- Overview
- Never Eat Alone - Book Review
- How do we build extraordinary relationships
- Show a genuine interest in people
- Know their name
- Developing Listening skills
- Guidelines for Emphatic Listening
- Building Trust
- Powerful strategies for building trust
- Talk about your own mistakes before giving criticism – Don’t judge
- Step into their shoes
- Give honest and sincere appreciation
- You need to begin here
- Book Review - How to win friends and influence people
- Overview
- Be like Bill
- Storytelling
6
Customer Focus and Satisfaction
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Introduction to Customer Service
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What Customer Service Means
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Learn from the experts in customer experience
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The five P's of customer service
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5 steps of service
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Focus on Value Creation, Not Sales
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Lessons from Nordstrom
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Four Seasons: The Story of a Business Philosophy
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Appearance is everything
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An airline flying ahead of others
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Responding to your business email
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Conversations over the Telephone
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Professional Qualities in Customer Service
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Ten Major Do’s and Don’ts of Customer Service
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The Power of Empathy
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Improving your EQ
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Book Review
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Overview
- Introduction to Customer Service
- What Customer Service Means
- Learn from the experts in customer experience
- The five P's of customer service
- 5 steps of service
- Focus on Value Creation, Not Sales
- Lessons from Nordstrom
- Four Seasons: The Story of a Business Philosophy
- Appearance is everything
- An airline flying ahead of others
- Responding to your business email
- Conversations over the Telephone
- Professional Qualities in Customer Service
- Ten Major Do’s and Don’ts of Customer Service
- The Power of Empathy
- Improving your EQ
- Book Review
- Overview
7
Be the best team player
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Understanding Team Dynamics - Introduction
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What teams looks like
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Geese and the great migration - Working together
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How important is teamwork to business success?
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Defining Teamwork
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The difference between group and teams
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Structure and Interdependence of teams
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Picking a team is an art and a science
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Team Design - How do team numbers work
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Stages of Team Development
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Defining the Vision Mission and Team Spirit
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Establishing a team spirit - The 5 C's
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Team Health Check
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Team Health Check - Assessment
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My Personal User's Manual
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Building Trust
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The Ideal Team Player - Book Summary
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Team Dynamics
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Overview
- Understanding Team Dynamics - Introduction
- What teams looks like
- Geese and the great migration - Working together
- How important is teamwork to business success?
- Defining Teamwork
- The difference between group and teams
- Structure and Interdependence of teams
- Picking a team is an art and a science
- Team Design - How do team numbers work
- Stages of Team Development
- Defining the Vision Mission and Team Spirit
- Establishing a team spirit - The 5 C's
- Team Health Check
- Team Health Check - Assessment
- My Personal User's Manual
- Building Trust
- The Ideal Team Player - Book Summary
- Team Dynamics
- Overview
8
Inside a leaders mind - Understanding Leaders
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Introduction
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Leaders that changed the world
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Kiran Mazumdar Shaw – India’s most influential female leader
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A Political Activist With Amazing Accomplishments
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What does a leader look like
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What is Leadership
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Managers and Leaders: Are They the Same or Different?
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Characteristics or qualities of a leader
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Developing the Leader Within You
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Leadership Theory
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Leadership styles
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What is the role of a Leader
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Role of a Leader - Vision and Strategy
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Role of a Leader - Values
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Role of a Leader - Team Building
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Role of a leader - Delegation
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Role of a Leader - Communication
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The role of a Leader - Motivation
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Promoting Opportunity
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Promoting Innovation
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Leadership Challenges
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Overview
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Linchpin Are You Indispensable? by Seth Godin Summary
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Principles
- Introduction
- Leaders that changed the world
- Kiran Mazumdar Shaw – India’s most influential female leader
- A Political Activist With Amazing Accomplishments
- What does a leader look like
- What is Leadership
- Managers and Leaders: Are They the Same or Different?
- Characteristics or qualities of a leader
- Developing the Leader Within You
- Leadership Theory
- Leadership styles
- What is the role of a Leader
- Role of a Leader - Vision and Strategy
- Role of a Leader - Values
- Role of a Leader - Team Building
- Role of a leader - Delegation
- Role of a Leader - Communication
- The role of a Leader - Motivation
- Promoting Opportunity
- Promoting Innovation
- Leadership Challenges
- Overview
- Linchpin Are You Indispensable? by Seth Godin Summary
- Principles
9
Design Thinking and Innovation
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The Tech Genius
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Learn from the best
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MADE TO STICK by Chip Heath and Dan Heath
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The Everything Store
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Good to great
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Empowerment and motivation
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Evaluating empowerment
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Introduction
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Learn your craft
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Jeff Bezos - The Risk Taker
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Feodo Ingvar Kamprad
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How it works - Design Thinking
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topic 5
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topic 6
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Reinventing Starbucks
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topic 8
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topic 9
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topic 11
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topic 12
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topic 13
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topic 14
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topic 16
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topic 17
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Yayoi Kusama - Life is the heart of a rainbow
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topic 19
- The Tech Genius
- Learn from the best
- MADE TO STICK by Chip Heath and Dan Heath
- The Everything Store
- Good to great
- Empowerment and motivation
- Evaluating empowerment
- Introduction
- Learn your craft
- Jeff Bezos - The Risk Taker
- Feodo Ingvar Kamprad
- How it works - Design Thinking
- topic 5
- topic 6
- Reinventing Starbucks
- topic 8
- topic 9
- topic 11
- topic 12
- topic 13
- topic 14
- topic 16
- topic 17
- Yayoi Kusama - Life is the heart of a rainbow
- topic 19
10
Branding a better you
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Book Summary - The art of not giving a f*ck
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Introduction
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Branding Is Not a Capitalist Invention
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Always Provide Value
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Communication within teams
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Case Study - Behaviours of leaders
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What type of team member are you?
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RANGE by David Epstein | Core Message
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Culture that supports achievement in Teams
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CV's don't mater
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Take charge of your brand
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GRIT by Angela Duckworth
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Overview
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Oprah Winfrey's Life Advice Will Change Your Life
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Life Lessons From 100-Year-Olds
- Book Summary - The art of not giving a f*ck
- Introduction
- Branding Is Not a Capitalist Invention
- Always Provide Value
- Communication within teams
- Case Study - Behaviours of leaders
- What type of team member are you?
- RANGE by David Epstein | Core Message
- Culture that supports achievement in Teams
- CV's don't mater
- Take charge of your brand
- GRIT by Angela Duckworth
- Overview
- Oprah Winfrey's Life Advice Will Change Your Life
- Life Lessons From 100-Year-Olds