Course Content
Modules
Status
1
Self Awareness - Understand you before others
-
What is Self Awareness
-
How do you develop Self Awareness
-
What's your memorable experiences so far in life?
-
Becoming more authentic - Peel the layers away
-
Know your Personality and strengths
-
Ask your family
-
Personal values
-
Meditate
-
Develop Self Mastery
-
Keep reading
-
Book summary - 7 Habits of highly effective people
-
A woman who knew her purpose and passion
-
Create your own path
-
Overview
- What is Self Awareness
- How do you develop Self Awareness
- What's your memorable experiences so far in life?
- Becoming more authentic - Peel the layers away
- Know your Personality and strengths
- Ask your family
- Personal values
- Meditate
- Develop Self Mastery
- Keep reading
- Book summary - 7 Habits of highly effective people
- A woman who knew her purpose and passion
- Create your own path
- Overview
2
Create a roadmap for career and personal goals
-
Introduction
-
Find your passion and owning it
-
Making your passion your work
-
A lesson from Oprah
-
The Visionaries
-
A man who believed in his vision
-
Trust your gut - Do what you do well and master it
-
A vision for your career
-
Analysing your future position
-
Define your career with a mind map
-
Breaking it down into process goals
-
Be accountable for you
-
How Mary Barra climbed the ladder
-
Book Summary - The magic of thinking big
-
Last words from a wiseman
-
Overview
-
Extra Course - UCSan Diego
- Introduction
- Find your passion and owning it
- Making your passion your work
- A lesson from Oprah
- The Visionaries
- A man who believed in his vision
- Trust your gut - Do what you do well and master it
- A vision for your career
- Analysing your future position
- Define your career with a mind map
- Breaking it down into process goals
- Be accountable for you
- How Mary Barra climbed the ladder
- Book Summary - The magic of thinking big
- Last words from a wiseman
- Overview
- Extra Course - UCSan Diego
3
Stay Focused and develop great habits
-
Introduction
-
Changing behaviour and habits
-
Changing yourself
-
The mind of a champion
-
The Era of Digital Addicts
-
Ways to cut down Social Media Addiction
-
Create your Environment
-
Developing habits
-
Atomic Habits
-
The Kaizen Way: ONE SMALL STEP CAN CHANGE YOUR LIFE by Robert Maurer
-
How to trick yourself into doing anything
-
The truth about failure
-
Applying consistency and self-discipline
-
The Compound Effect by Darren Hardy Core Message
-
A man who used compound interest all his life
-
Persistence pays off
-
The man who never gave up
-
Patience is key - The Chinese Bamboo Tree
-
Improvise, adapt and overcome
-
When does progress become visible?
-
Advice from one of the greatest life coaches
-
Focus Free - Book
-
Success in a distracted world: DEEP WORK by Cal Newport
-
Free Extra Course - Break Through Obstacles to Learning
-
Overview
- Introduction
- Changing behaviour and habits
- Changing yourself
- The mind of a champion
- The Era of Digital Addicts
- Ways to cut down Social Media Addiction
- Create your Environment
- Developing habits
- Atomic Habits
- The Kaizen Way: ONE SMALL STEP CAN CHANGE YOUR LIFE by Robert Maurer
- How to trick yourself into doing anything
- The truth about failure
- Applying consistency and self-discipline
- The Compound Effect by Darren Hardy Core Message
- A man who used compound interest all his life
- Persistence pays off
- The man who never gave up
- Patience is key - The Chinese Bamboo Tree
- Improvise, adapt and overcome
- When does progress become visible?
- Advice from one of the greatest life coaches
- Focus Free - Book
- Success in a distracted world: DEEP WORK by Cal Newport
- Free Extra Course - Break Through Obstacles to Learning
- Overview
4
The magic behind time management
-
Introduction
-
Importance of time management
-
Randy Pausch Lecture
-
Barriers to effective time management
-
How do you use your time?
-
Pareto's principle - 80/20 rule
-
Eisenhower Time Management Matrix
-
Covey's Time Management Maxtrix
-
Action plans and time management
-
Goal setting and time management
-
Time management systems and procedures
-
Technology and time management
-
Time Management and Delegation
-
Booking Review - Getting Things Done - David Allen Book Review
-
Summary and Reflection
-
Warren Buffett’s 5/25 Rule
- Introduction
- Importance of time management
- Randy Pausch Lecture
- Barriers to effective time management
- How do you use your time?
- Pareto's principle - 80/20 rule
- Eisenhower Time Management Matrix
- Covey's Time Management Maxtrix
- Action plans and time management
- Goal setting and time management
- Time management systems and procedures
- Technology and time management
- Time Management and Delegation
- Booking Review - Getting Things Done - David Allen Book Review
- Summary and Reflection
- Warren Buffett’s 5/25 Rule
5
Mental well-being and happiness
-
Introduction
-
The truth about mental health
-
How is happiness attained
-
Trigger off negative thoughts
-
A new frame of mind
-
Book Review - How to stop worrying and start living
-
Your mind is the powerhouse
-
Law of Attraction with a positive mindset
-
J.K Rowling - Overcoming every obstacle
-
Advice from one of the greatest leaders of our time
-
Overcome Fear
-
Feel the fear and do it anyway
-
Fuel your body, Fuel your mind
-
The Big Picture by Tony Horton -Lessons
-
Mind Hacking
-
7 essential ways to become a happier person
-
Never ever give up
-
The Happiness Advantage - Book review
-
Pay attention to the things that matter most
-
Action Exercises
-
Extra Free Courses to consider
- Introduction
- The truth about mental health
- How is happiness attained
- Trigger off negative thoughts
- A new frame of mind
- Book Review - How to stop worrying and start living
- Your mind is the powerhouse
- Law of Attraction with a positive mindset
- J.K Rowling - Overcoming every obstacle
- Advice from one of the greatest leaders of our time
- Overcome Fear
- Feel the fear and do it anyway
- Fuel your body, Fuel your mind
- The Big Picture by Tony Horton -Lessons
- Mind Hacking
- 7 essential ways to become a happier person
- Never ever give up
- The Happiness Advantage - Book review
- Pay attention to the things that matter most
- Action Exercises
- Extra Free Courses to consider
6
Building great relationships
-
Introduction
-
Building Great Relationships
-
Your reputation is gold
-
What is Personal Branding
-
Making a first lasting impression
-
The importance of networking
-
How to become an effective networker
-
4 steps to building genuine relationships
-
Overview
-
Never Eat Alone - Book Review
-
How do we build extraordinary relationships
-
Show a genuine interest in people
-
Know their name
-
Developing Listening skills
-
Guidelines for Emphatic Listening
-
Building Trust
-
Powerful strategies for building trust
-
Talk about your own mistakes before giving criticism – Don’t judge
-
Step into their shoes
-
Give honest and sincere appreciation
-
You need to begin here
-
Book Review - How to win friends and influence people
-
Overview
-
Be like Bill
-
Storytelling
- Introduction
- Building Great Relationships
- Your reputation is gold
- What is Personal Branding
- Making a first lasting impression
- The importance of networking
- How to become an effective networker
- 4 steps to building genuine relationships
- Overview
- Never Eat Alone - Book Review
- How do we build extraordinary relationships
- Show a genuine interest in people
- Know their name
- Developing Listening skills
- Guidelines for Emphatic Listening
- Building Trust
- Powerful strategies for building trust
- Talk about your own mistakes before giving criticism – Don’t judge
- Step into their shoes
- Give honest and sincere appreciation
- You need to begin here
- Book Review - How to win friends and influence people
- Overview
- Be like Bill
- Storytelling
7
Customer Focus and Satisfaction
-
Introduction to Customer Service
-
What Customer Service Means
-
Learn from the experts in customer experience
-
The five P's of customer service
-
5 steps of service
-
Focus on Value Creation, Not Sales
-
Lessons from Nordstrom
-
Four Seasons: The Story of a Business Philosophy
-
Appearance is everything
-
An airline flying ahead of others
-
Responding to your business email
-
Conversations over the Telephone
-
Professional Qualities in Customer Service
-
Ten Major Do’s and Don’ts of Customer Service
-
The Power of Empathy
-
Improving your EQ
-
Book Review
-
Overview
- Introduction to Customer Service
- What Customer Service Means
- Learn from the experts in customer experience
- The five P's of customer service
- 5 steps of service
- Focus on Value Creation, Not Sales
- Lessons from Nordstrom
- Four Seasons: The Story of a Business Philosophy
- Appearance is everything
- An airline flying ahead of others
- Responding to your business email
- Conversations over the Telephone
- Professional Qualities in Customer Service
- Ten Major Do’s and Don’ts of Customer Service
- The Power of Empathy
- Improving your EQ
- Book Review
- Overview
8
An Introduction to Sales
-
Introduction
-
The customer is always right
-
What is selling?
-
Sales Is The Hardest Easy Job In The World - Bob Franco
-
Why do people buy a product or service?
-
Making a good first impression
-
Sales and discussion techniques
-
Structure of a sales call
-
Planning and Preparation
-
Initial Conversation
-
Fact Finding - Needs Analysis
-
An essential tool for closing more sales
-
Finding the why
-
Dealing with objections
-
When an objection really means no
-
Closing
-
After-sales and action plan
-
Book Review - Snap
-
Managing your time effectively
-
10 Habits to Success in Selling
-
Further free courses on Negotiation Skills
-
The ideal way to sell
-
Skills required during the sales talk
-
Conclusion
- Introduction
- The customer is always right
- What is selling?
- Sales Is The Hardest Easy Job In The World - Bob Franco
- Why do people buy a product or service?
- Making a good first impression
- Sales and discussion techniques
- Structure of a sales call
- Planning and Preparation
- Initial Conversation
- Fact Finding - Needs Analysis
- An essential tool for closing more sales
- Finding the why
- Dealing with objections
- When an objection really means no
- Closing
- After-sales and action plan
- Book Review - Snap
- Managing your time effectively
- 10 Habits to Success in Selling
- Further free courses on Negotiation Skills
- The ideal way to sell
- Skills required during the sales talk
- Conclusion
9
Be the best team player
-
Understanding Team Dynamics - Introduction
-
What teams looks like
-
Geese and the great migration - Working together
-
How important is teamwork to business success?
-
Defining Teamwork
-
The difference between group and teams
-
Structure and Interdependence of teams
-
Picking a team is an art and a science
-
Team Design - How do team numbers work
-
Stages of Team Development
-
Defining the Vision Mission and Team Spirit
-
Establishing a team spirit - The 5 C's
-
Team Health Check
-
Team Health Check - Assessment
-
My Personal User's Manual
-
Building Trust
-
The Ideal Team Player - Book Summary
-
Team Dynamics
-
Overview
- Understanding Team Dynamics - Introduction
- What teams looks like
- Geese and the great migration - Working together
- How important is teamwork to business success?
- Defining Teamwork
- The difference between group and teams
- Structure and Interdependence of teams
- Picking a team is an art and a science
- Team Design - How do team numbers work
- Stages of Team Development
- Defining the Vision Mission and Team Spirit
- Establishing a team spirit - The 5 C's
- Team Health Check
- Team Health Check - Assessment
- My Personal User's Manual
- Building Trust
- The Ideal Team Player - Book Summary
- Team Dynamics
- Overview
10
An insight into team problems
-
Introduction about the dysfunctions within a team
-
Common problems and issues every team faces
-
Common problems teams endure
-
The 5 dysfunctions of a team
-
Trust is key and the very foundation for every team
-
How do we develop trust with people and teams
-
Mastering Conflict in Companies
-
Conflict Norms - What do you consider healthy conflict
-
Overcome Conflict - Creating Clarity in the workplace
-
Create Clarity within your job and team
-
The Six Clarity Questions
-
Teams important goals - Whats important
-
Responsibilities and behaviour
-
Team Golden Rules
-
Achieving Commitment
-
Promoting Committment
-
Commitments
-
Over-communicate Clarity and reinforce clarity
-
Human Systems
-
Accountability
-
Embracing Accountability
-
Inattention to Results
-
Focus on what matters
-
The four meetings
-
The Five Dysfunctions of a Team by Patrick Lencioni Summary
- Introduction about the dysfunctions within a team
- Common problems and issues every team faces
- Common problems teams endure
- The 5 dysfunctions of a team
- Trust is key and the very foundation for every team
- How do we develop trust with people and teams
- Mastering Conflict in Companies
- Conflict Norms - What do you consider healthy conflict
- Overcome Conflict - Creating Clarity in the workplace
- Create Clarity within your job and team
- The Six Clarity Questions
- Teams important goals - Whats important
- Responsibilities and behaviour
- Team Golden Rules
- Achieving Commitment
- Promoting Committment
- Commitments
- Over-communicate Clarity and reinforce clarity
- Human Systems
- Accountability
- Embracing Accountability
- Inattention to Results
- Focus on what matters
- The four meetings
- The Five Dysfunctions of a Team by Patrick Lencioni Summary
11
Inside a leaders mind - Understanding Leaders
-
Introduction
-
Leaders that changed the world
-
Kiran Mazumdar Shaw – India’s most influential female leader
-
A Political Activist With Amazing Accomplishments
-
What does a leader look like
-
What is Leadership
-
Managers and Leaders: Are They the Same or Different?
-
Characteristics or qualities of a leader
-
Developing the Leader Within You
-
Leadership Theory
-
Leadership styles
-
What is the role of a Leader
-
Role of a Leader - Vision and Strategy
-
Role of a Leader - Values
-
Role of a Leader - Team Building
-
Role of a leader - Delegation
-
Role of a Leader - Communication
-
The role of a Leader - Motivation
-
Promoting Opportunity
-
Promoting Innovation
-
Leadership Challenges
-
Overview
-
Linchpin Are You Indispensable? by Seth Godin Summary
-
Principles
- Introduction
- Leaders that changed the world
- Kiran Mazumdar Shaw – India’s most influential female leader
- A Political Activist With Amazing Accomplishments
- What does a leader look like
- What is Leadership
- Managers and Leaders: Are They the Same or Different?
- Characteristics or qualities of a leader
- Developing the Leader Within You
- Leadership Theory
- Leadership styles
- What is the role of a Leader
- Role of a Leader - Vision and Strategy
- Role of a Leader - Values
- Role of a Leader - Team Building
- Role of a leader - Delegation
- Role of a Leader - Communication
- The role of a Leader - Motivation
- Promoting Opportunity
- Promoting Innovation
- Leadership Challenges
- Overview
- Linchpin Are You Indispensable? by Seth Godin Summary
- Principles
12
Project Management
-
Introduction
-
What is project management
-
The project management process
-
Initiating the project
-
Project feasibility study
-
Project planning - the plan
-
Project scheduling and tools
-
Project Team Building
-
Project team building
-
Project budgeting
-
Project Risk Management
-
Executing
-
Controlling
-
Closing
-
Overview
- Introduction
- What is project management
- The project management process
- Initiating the project
- Project feasibility study
- Project planning - the plan
- Project scheduling and tools
- Project Team Building
- Project team building
- Project budgeting
- Project Risk Management
- Executing
- Controlling
- Closing
- Overview
13
Cost Management
-
Introduction to cost management
-
Estimating costs - types of costs
-
Estimating costs - cost of producing goods
-
Estimating costs - overheads
-
Estimating costs - capital expenditure
-
Estimating costs- sources of information
-
Estimating costs - factors to consider
-
Budgeting
-
Budgeting - benefits and drawbacks
-
Cost control strategies or measures
- Introduction to cost management
- Estimating costs - types of costs
- Estimating costs - cost of producing goods
- Estimating costs - overheads
- Estimating costs - capital expenditure
- Estimating costs- sources of information
- Estimating costs - factors to consider
- Budgeting
- Budgeting - benefits and drawbacks
- Cost control strategies or measures
14
Change Management
-
Introduction
-
Defining Change Management
-
Why the need for Change
-
5 short stories of successful change management
-
Challenge the current state
-
The Change Management Process
-
Phase 1 - Define
-
Phase 2 - Analyse
-
Phase 3 - Prepare
-
Phase 4 - Implement
-
Phase 5 - Evaluate
-
Change Management - Historical Perspectives
-
Models and Tools used for Change Management
-
Resistance to Change
-
Overcoming resistance
-
Organisation culture and change
-
Leadership and Change
-
Case Study - Inside The McDonald's Empire
- Introduction
- Defining Change Management
- Why the need for Change
- 5 short stories of successful change management
- Challenge the current state
- The Change Management Process
- Phase 1 - Define
- Phase 2 - Analyse
- Phase 3 - Prepare
- Phase 4 - Implement
- Phase 5 - Evaluate
- Change Management - Historical Perspectives
- Models and Tools used for Change Management
- Resistance to Change
- Overcoming resistance
- Organisation culture and change
- Leadership and Change
- Case Study - Inside The McDonald's Empire
15
Problem Solving
-
Introduction
-
Problem solving fundamentals
-
The problem solving model
-
Define the problem
-
Clarifying the problem
-
Brainstorm and analyse the problem
-
Problem solving tools and techniques
-
The 5 Whys: A Ridiculously Simple Yet Essential Problem Solving Tool
-
The 5 whys - Focus on processes not people
-
5 Whys and the Fishbone Diagram
-
The Gemba Walk
-
Mind mapping
-
Benefits to mind mapping
-
5 whys
-
How Self Awareness solves problems
-
topic 15
-
topic 16
-
Select the best solution
-
Implement the solution
-
Follow-Up, Evaluate, and Monitor Progress
-
Overview
- Introduction
- Problem solving fundamentals
- The problem solving model
- Define the problem
- Clarifying the problem
- Brainstorm and analyse the problem
- Problem solving tools and techniques
- The 5 Whys: A Ridiculously Simple Yet Essential Problem Solving Tool
- The 5 whys - Focus on processes not people
- 5 Whys and the Fishbone Diagram
- The Gemba Walk
- Mind mapping
- Benefits to mind mapping
- 5 whys
- How Self Awareness solves problems
- topic 15
- topic 16
- Select the best solution
- Implement the solution
- Follow-Up, Evaluate, and Monitor Progress
- Overview
16
Design Thinking and Innovation
-
The Tech Genius
-
Learn from the best
-
MADE TO STICK by Chip Heath and Dan Heath
-
The Everything Store
-
Good to great
-
Empowerment and motivation
-
Evaluating empowerment
-
Introduction
-
Learn your craft
-
Jeff Bezos - The Risk Taker
-
Feodo Ingvar Kamprad
-
How it works - Design Thinking
-
topic 5
-
topic 6
-
Reinventing Starbucks
-
topic 8
-
topic 9
-
topic 11
-
topic 12
-
topic 13
-
topic 14
-
topic 16
-
topic 17
-
Yayoi Kusama - Life is the heart of a rainbow
-
topic 19
- The Tech Genius
- Learn from the best
- MADE TO STICK by Chip Heath and Dan Heath
- The Everything Store
- Good to great
- Empowerment and motivation
- Evaluating empowerment
- Introduction
- Learn your craft
- Jeff Bezos - The Risk Taker
- Feodo Ingvar Kamprad
- How it works - Design Thinking
- topic 5
- topic 6
- Reinventing Starbucks
- topic 8
- topic 9
- topic 11
- topic 12
- topic 13
- topic 14
- topic 16
- topic 17
- Yayoi Kusama - Life is the heart of a rainbow
- topic 19
17
Principles
-
Introduction
-
What is principles?
-
What are those principles
-
Principles for Success: "The Call to Adventure" | Episode 1
-
Principles for Success: “Embrace Reality and Deal With It” | Episode 2
-
“The Five Step Process” | Episode 3
-
Principles for Success: "The Abyss" | Episode 4
-
"Everything is a Machine" | Episode 5
-
“Your Two Biggest Barriers” | Episode 6
-
“Be Radically Open-Minded” | Episode 7
-
Principles for Success: “Struggle Well” | Episode 8
-
Reflection
- Introduction
- What is principles?
- What are those principles
- Principles for Success: "The Call to Adventure" | Episode 1
- Principles for Success: “Embrace Reality and Deal With It” | Episode 2
- “The Five Step Process” | Episode 3
- Principles for Success: "The Abyss" | Episode 4
- "Everything is a Machine" | Episode 5
- “Your Two Biggest Barriers” | Episode 6
- “Be Radically Open-Minded” | Episode 7
- Principles for Success: “Struggle Well” | Episode 8
- Reflection
18
Branding a better you
-
Book Summary - The art of not giving a f*ck
-
Introduction
-
Branding Is Not a Capitalist Invention
-
Always Provide Value
-
Communication within teams
-
Case Study - Behaviours of leaders
-
What type of team member are you?
-
RANGE by David Epstein | Core Message
-
Culture that supports achievement in Teams
-
CV's don't mater
-
Take charge of your brand
-
GRIT by Angela Duckworth
-
Overview
-
Oprah Winfrey's Life Advice Will Change Your Life
-
Life Lessons From 100-Year-Olds
- Book Summary - The art of not giving a f*ck
- Introduction
- Branding Is Not a Capitalist Invention
- Always Provide Value
- Communication within teams
- Case Study - Behaviours of leaders
- What type of team member are you?
- RANGE by David Epstein | Core Message
- Culture that supports achievement in Teams
- CV's don't mater
- Take charge of your brand
- GRIT by Angela Duckworth
- Overview
- Oprah Winfrey's Life Advice Will Change Your Life
- Life Lessons From 100-Year-Olds