Course Content
Modules
Status
1
Self Awareness - Understand you before others
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Introduction
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What is Self Awareness
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How do you develop Self Awareness
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What's your memorable experiences so far in life?
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Becoming more authentic - Peel the layers away
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Know your Personality and strengths
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Ask your family
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Personal values
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Write your blueprint for your future
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Meditate
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Find what you're good at and work on it
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Keep reading
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Book summary - 7 Habits of highly effective people
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Book Summary - The art of not giving a f*ck
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A woman who knew her purpose and passion
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The story of a lion
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Reflection
- Introduction
- What is Self Awareness
- How do you develop Self Awareness
- What's your memorable experiences so far in life?
- Becoming more authentic - Peel the layers away
- Know your Personality and strengths
- Ask your family
- Personal values
- Write your blueprint for your future
- Meditate
- Find what you're good at and work on it
- Keep reading
- Book summary - 7 Habits of highly effective people
- Book Summary - The art of not giving a f*ck
- A woman who knew her purpose and passion
- The story of a lion
- Reflection
2
Create compelling goals at work and home
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Introduction
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The mind of a champion
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The Visionaries
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What are you most passionate about
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Find your passion and owning it
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How to Match Your Passions with Current Job Opportunities
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A lesson from Oprah
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Trust your gut - Do what you do well and master it
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Maintaining willpower to attain your goals
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A vision for your career
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Analysing your future position
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Define your career with a mind map
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Next Steps
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Stop the blame game - Be accountable for you
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A man who believed in his vision
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Making your way up the career ladder
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Book Summary - The magic of thinking big
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Overview
- Introduction
- The mind of a champion
- The Visionaries
- What are you most passionate about
- Find your passion and owning it
- How to Match Your Passions with Current Job Opportunities
- A lesson from Oprah
- Trust your gut - Do what you do well and master it
- Maintaining willpower to attain your goals
- A vision for your career
- Analysing your future position
- Define your career with a mind map
- Next Steps
- Stop the blame game - Be accountable for you
- A man who believed in his vision
- Making your way up the career ladder
- Book Summary - The magic of thinking big
- Overview
3
Stay Focused and develop great habits
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Introduction
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Changing behaviour and habits
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Changing yourself
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Ways to cut down Social Media Addiction
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The Era of Digital Addicts
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Create your Environment
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Developing habits
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Atomic Habits
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The truth about failure
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Applying consistency and self-discipline
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Persistence pays off
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The man who never gave up
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Patience is key - The Chinese Bamboo Tree
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Improvise, adapt and overcome
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When does progress become visible?
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Focus Free - Book
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Overview
- Introduction
- Changing behaviour and habits
- Changing yourself
- Ways to cut down Social Media Addiction
- The Era of Digital Addicts
- Create your Environment
- Developing habits
- Atomic Habits
- The truth about failure
- Applying consistency and self-discipline
- Persistence pays off
- The man who never gave up
- Patience is key - The Chinese Bamboo Tree
- Improvise, adapt and overcome
- When does progress become visible?
- Focus Free - Book
- Overview
4
The magic behind time management
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Introduction
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Importance of time management
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Randy Pausch Lecture
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Barriers to effective time management
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How do you use your time?
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Pareto's principle - 80/20 rule
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Eisenhower Time Management Matrix
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Covey's Time Management Maxtrix
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Action plans and time management
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Goal setting and time management
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Time management systems and procedures
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Technology and time management
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Time Management and Delegation
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Booking Review - Getting Things Done - David Allen Book Review
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Summary and Reflection
- Introduction
- Importance of time management
- Randy Pausch Lecture
- Barriers to effective time management
- How do you use your time?
- Pareto's principle - 80/20 rule
- Eisenhower Time Management Matrix
- Covey's Time Management Maxtrix
- Action plans and time management
- Goal setting and time management
- Time management systems and procedures
- Technology and time management
- Time Management and Delegation
- Booking Review - Getting Things Done - David Allen Book Review
- Summary and Reflection
5
Mental well-being and happiness
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Introduction
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How is happiness attained
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Trigger off negative thoughts
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A new frame of mind
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Book Review - How to stop worrying and start living
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Your mind is the powerhouse
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Law of Attraction with a positive mindset
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J.K Rowling - Overcoming every obstacle
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Advice from one of the greatest leaders of our time
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Overcome Fear
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Fuel your body, Fuel your mind
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Mind Hacking
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7 essential ways to become a happier person
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Never ever give up
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The Happiness Advantage - Book review
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Pay attention to the things that matter most
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Action Exercises
- Introduction
- How is happiness attained
- Trigger off negative thoughts
- A new frame of mind
- Book Review - How to stop worrying and start living
- Your mind is the powerhouse
- Law of Attraction with a positive mindset
- J.K Rowling - Overcoming every obstacle
- Advice from one of the greatest leaders of our time
- Overcome Fear
- Fuel your body, Fuel your mind
- Mind Hacking
- 7 essential ways to become a happier person
- Never ever give up
- The Happiness Advantage - Book review
- Pay attention to the things that matter most
- Action Exercises
6
Building great relationships
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Introduction
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Building Great Relationships
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Your reputation is gold
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What is Personal Branding
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Making a first lasting impression
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The importance of networking
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How to become an effective networker
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4 steps to building genuine relationships
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Overview
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Never Eat Alone - Book Review
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How do we build extraordinary relationships
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Show a genuine interest in people
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Know their name
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Developing Listening skills
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Guidelines for Emphatic Listening
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Building Trust
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Powerful strategies for building trust
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Talk about your own mistakes before giving criticism – Don’t judge
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Step into their shoes
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Give honest and sincere appreciation
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You need to begin here
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Book Review - How to win friends and influence people
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Overview
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Be like Bill
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Storytelling
- Introduction
- Building Great Relationships
- Your reputation is gold
- What is Personal Branding
- Making a first lasting impression
- The importance of networking
- How to become an effective networker
- 4 steps to building genuine relationships
- Overview
- Never Eat Alone - Book Review
- How do we build extraordinary relationships
- Show a genuine interest in people
- Know their name
- Developing Listening skills
- Guidelines for Emphatic Listening
- Building Trust
- Powerful strategies for building trust
- Talk about your own mistakes before giving criticism – Don’t judge
- Step into their shoes
- Give honest and sincere appreciation
- You need to begin here
- Book Review - How to win friends and influence people
- Overview
- Be like Bill
- Storytelling
7
Customer Focus and Satisfaction
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Introduction to Customer Service
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What Customer Service Means
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Learn from the experts in customer experience
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The five P's of customer service
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5 steps of service
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Focus on Value Creation, Not Sales
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Lessons from Nordstrom
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Four Seasons: The Story of a Business Philosophy
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Appearance is everything
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An airline flying ahead of others
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Responding to your business email
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Conversations over the Telephone
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Professional Qualities in Customer Service
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Ten Major Do’s and Don’ts of Customer Service
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The Power of Empathy
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Improving your EQ
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Book Review
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Overview
- Introduction to Customer Service
- What Customer Service Means
- Learn from the experts in customer experience
- The five P's of customer service
- 5 steps of service
- Focus on Value Creation, Not Sales
- Lessons from Nordstrom
- Four Seasons: The Story of a Business Philosophy
- Appearance is everything
- An airline flying ahead of others
- Responding to your business email
- Conversations over the Telephone
- Professional Qualities in Customer Service
- Ten Major Do’s and Don’ts of Customer Service
- The Power of Empathy
- Improving your EQ
- Book Review
- Overview
8
An Introduction to Sales
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Introduction
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The customer is always right
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What is selling?
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Sales Is The Hardest Easy Job In The World - Bob Franco
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Why do people buy a product or service?
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Making a good first impression
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Sales and discussion techniques
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Structure of a sales call
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Planning and Preparation
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Initial Conversation
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Fact Finding - Needs Analysis
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An essential tool for closing more sales
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Finding the why
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Dealing with objections
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When an objection really means no
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Closing
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After-sales and action plan
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Book Review - Snap
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Managing your time effectively
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10 Habits to Success in Selling
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The ideal way to sell
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Skills required during the sales talk
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Conclusion
- Introduction
- The customer is always right
- What is selling?
- Sales Is The Hardest Easy Job In The World - Bob Franco
- Why do people buy a product or service?
- Making a good first impression
- Sales and discussion techniques
- Structure of a sales call
- Planning and Preparation
- Initial Conversation
- Fact Finding - Needs Analysis
- An essential tool for closing more sales
- Finding the why
- Dealing with objections
- When an objection really means no
- Closing
- After-sales and action plan
- Book Review - Snap
- Managing your time effectively
- 10 Habits to Success in Selling
- The ideal way to sell
- Skills required during the sales talk
- Conclusion
9
Be the best team player
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Understanding Team Dynamics - Introduction
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What teams looks like
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Geese and the great migration - Working together
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How important is teamwork to business success?
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Defining Teamwork
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The difference between group and teams
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Structure and Interdependence of teams
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Picking a team is an art and a science
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Team Design - How do team numbers work
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Stages of Team Development
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Defining the Vision Mission and Team Spirit
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Establishing a team spirit - The 5 C's
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Team Health Check
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Team Health Check - Assessment
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My Personal User's Manual
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Building Trust
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The Ideal Team Player - Book Summary
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Team Dynamics
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Overview
- Understanding Team Dynamics - Introduction
- What teams looks like
- Geese and the great migration - Working together
- How important is teamwork to business success?
- Defining Teamwork
- The difference between group and teams
- Structure and Interdependence of teams
- Picking a team is an art and a science
- Team Design - How do team numbers work
- Stages of Team Development
- Defining the Vision Mission and Team Spirit
- Establishing a team spirit - The 5 C's
- Team Health Check
- Team Health Check - Assessment
- My Personal User's Manual
- Building Trust
- The Ideal Team Player - Book Summary
- Team Dynamics
- Overview
10
An insight into team problems
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Introduction about the dysfunctions within a team
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Common problems and issues every team faces
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Common problems teams endure
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The 5 dysfunctions of a team
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Trust is key and the very foundation for every team
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How do we develop trust with people and teams
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Mastering Conflict in Companies
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Conflict Norms - What do you consider healthy conflict
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Overcome Conflict - Creating Clarity in the workplace
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Create Clarity within your job and team
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The Six Clarity Questions
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Teams important goals - Whats important
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Responsibilities and behaviour
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Team Golden Rules
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Achieving Commitment
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Promoting Committment
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Commitments
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Over-communicate Clarity and reinforce clarity
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Human Systems
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Accountability
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Embracing Accountability
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Inattention to Results
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Focus on what matters
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The four meetings
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The Five Dysfunctions of a Team by Patrick Lencioni Summary
- Introduction about the dysfunctions within a team
- Common problems and issues every team faces
- Common problems teams endure
- The 5 dysfunctions of a team
- Trust is key and the very foundation for every team
- How do we develop trust with people and teams
- Mastering Conflict in Companies
- Conflict Norms - What do you consider healthy conflict
- Overcome Conflict - Creating Clarity in the workplace
- Create Clarity within your job and team
- The Six Clarity Questions
- Teams important goals - Whats important
- Responsibilities and behaviour
- Team Golden Rules
- Achieving Commitment
- Promoting Committment
- Commitments
- Over-communicate Clarity and reinforce clarity
- Human Systems
- Accountability
- Embracing Accountability
- Inattention to Results
- Focus on what matters
- The four meetings
- The Five Dysfunctions of a Team by Patrick Lencioni Summary
11
Inside a leaders mind - Understanding Leaders
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Introduction
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Leaders that changed the world
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Kiran Mazumdar Shaw – India’s most influential female leader
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A Political Activist With Amazing Accomplishments
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What does a leader look like
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What is Leadership
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Managers and Leaders: Are They the Same or Different?
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Characteristics or qualities of a leader
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Developing the Leader Within You
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Leadership Theory
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Leadership styles
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What is the role of a Leader
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Role of a Leader - Vision and Strategy
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Role of a Leader - Values
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Role of a Leader - Team Building
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Role of a leader - Delegation
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Role of a Leader - Communication
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The role of a Leader - Motivation
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Promoting Opportunity
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Promoting Innovation
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Leadership Challenges
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Overview
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Linchpin Are You Indispensable? by Seth Godin Summary
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Principles
- Introduction
- Leaders that changed the world
- Kiran Mazumdar Shaw – India’s most influential female leader
- A Political Activist With Amazing Accomplishments
- What does a leader look like
- What is Leadership
- Managers and Leaders: Are They the Same or Different?
- Characteristics or qualities of a leader
- Developing the Leader Within You
- Leadership Theory
- Leadership styles
- What is the role of a Leader
- Role of a Leader - Vision and Strategy
- Role of a Leader - Values
- Role of a Leader - Team Building
- Role of a leader - Delegation
- Role of a Leader - Communication
- The role of a Leader - Motivation
- Promoting Opportunity
- Promoting Innovation
- Leadership Challenges
- Overview
- Linchpin Are You Indispensable? by Seth Godin Summary
- Principles
12
Leading High Performing Teams
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Introduction
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The Role of a leader
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Leader versus Managers
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Communication within teams
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Case Study - Behaviours of leaders
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Leadership Styles - Push and Pull
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Push and Pull
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Culture that supports achievement in Teams
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Leading with Emotional Intelligence
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Learn to read your emotions and others
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Strategic Planning
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Business Unit Implementation Strategy
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Overview
- Introduction
- The Role of a leader
- Leader versus Managers
- Communication within teams
- Case Study - Behaviours of leaders
- Leadership Styles - Push and Pull
- Push and Pull
- Culture that supports achievement in Teams
- Leading with Emotional Intelligence
- Learn to read your emotions and others
- Strategic Planning
- Business Unit Implementation Strategy
- Overview
13
Empowering People
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Introduction
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What is empowerment?
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Benefits of empowerment
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Problems with empowerment
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Levels of empowerment
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The empowerment process
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Empowerment and culture
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Empowerment and vision, mission and strategy
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Empowerment and goal setting
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Empowerment and delegation
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Empowerment and team building
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Empowerment and motivation
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Evaluating empowerment
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Summary and reflection
- Introduction
- What is empowerment?
- Benefits of empowerment
- Problems with empowerment
- Levels of empowerment
- The empowerment process
- Empowerment and culture
- Empowerment and vision, mission and strategy
- Empowerment and goal setting
- Empowerment and delegation
- Empowerment and team building
- Empowerment and motivation
- Evaluating empowerment
- Summary and reflection
14
Project Management
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Introduction
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What is project management
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The project management process
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Initiating the project
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Project feasibility study
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Project planning - the plan
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Project scheduling and tools
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Project Team Building
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Project team building
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Project budgeting
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Project Risk Management
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Executing
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Controlling
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Closing
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Overview
- Introduction
- What is project management
- The project management process
- Initiating the project
- Project feasibility study
- Project planning - the plan
- Project scheduling and tools
- Project Team Building
- Project team building
- Project budgeting
- Project Risk Management
- Executing
- Controlling
- Closing
- Overview
15
Risk Management
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Introduction
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Defining Risk
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What is Risk Management
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The Risk Management Process
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Risk management policy
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Risk identification
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Sources of Risk
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Categories of risk - some examples
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Risk Assessment
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Determine the impact of the risk
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Evaluate the risk
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Heat Map
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Managing risk - actions
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Monitoring and Control
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Risk management statement
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Risk register
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Content of a risk register
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Format of a risk register
- Introduction
- Defining Risk
- What is Risk Management
- The Risk Management Process
- Risk management policy
- Risk identification
- Sources of Risk
- Categories of risk - some examples
- Risk Assessment
- Determine the impact of the risk
- Evaluate the risk
- Heat Map
- Managing risk - actions
- Monitoring and Control
- Risk management statement
- Risk register
- Content of a risk register
- Format of a risk register
16
Change Management
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Introduction
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Defining Change Management
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Why the need for Change
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5 short stories of successful change management
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Challenge the current state
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The Change Management Process
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Phase 1 - Define
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Phase 2 - Analyse
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Phase 3 - Prepare
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Phase 4 - Implement
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Phase 5 - Evaluate
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Change Management - Historical Perspectives
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Models and Tools used for Change Management
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Resistance to Change
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Overcoming resistance
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Organisation culture and change
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Leadership and Change
-
Case Study - Inside The McDonald's Empire
- Introduction
- Defining Change Management
- Why the need for Change
- 5 short stories of successful change management
- Challenge the current state
- The Change Management Process
- Phase 1 - Define
- Phase 2 - Analyse
- Phase 3 - Prepare
- Phase 4 - Implement
- Phase 5 - Evaluate
- Change Management - Historical Perspectives
- Models and Tools used for Change Management
- Resistance to Change
- Overcoming resistance
- Organisation culture and change
- Leadership and Change
- Case Study - Inside The McDonald's Empire
17
Problem Solving
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Introduction
-
Problem solving fundamentals
-
The problem solving model
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Define the problem
-
Clarifying the problem
-
Brainstorm and analyse the problem
-
Problem solving tools and techniques
-
The 5 Whys: A Ridiculously Simple Yet Essential Problem Solving Tool
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The 5 whys - Focus on processes not people
-
5 Whys and the Fishbone Diagram
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The Gemba Walk
-
Mind mapping
-
Benefits to mind mapping
-
5 whys
-
topic 14
-
topic 15
-
topic 16
-
Select the best solution
-
Implement the solution
-
Follow-Up, Evaluate, and Monitor Progress
-
Overview
- Introduction
- Problem solving fundamentals
- The problem solving model
- Define the problem
- Clarifying the problem
- Brainstorm and analyse the problem
- Problem solving tools and techniques
- The 5 Whys: A Ridiculously Simple Yet Essential Problem Solving Tool
- The 5 whys - Focus on processes not people
- 5 Whys and the Fishbone Diagram
- The Gemba Walk
- Mind mapping
- Benefits to mind mapping
- 5 whys
- topic 14
- topic 15
- topic 16
- Select the best solution
- Implement the solution
- Follow-Up, Evaluate, and Monitor Progress
- Overview
18
Design Thinking and Innovation
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The Tech Genius
-
Learn from the best
-
The Everything Store
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Good to great
-
Introduction
-
Learn your craft
-
Jeff Bezos - The Risk Taker
-
Feodo Ingvar Kamprad
-
topic 4
-
topic 5
-
topic 6
-
Reinventing Starbucks
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topic 8
-
topic 9
-
topic 11
-
topic 12
-
topic 13
-
topic 14
-
topic 16
-
topic 17
-
Yayoi Kusama - Life is the heart of a rainbow
-
topic 19
-
topic 20
-
topic 21
- The Tech Genius
- Learn from the best
- The Everything Store
- Good to great
- Introduction
- Learn your craft
- Jeff Bezos - The Risk Taker
- Feodo Ingvar Kamprad
- topic 4
- topic 5
- topic 6
- Reinventing Starbucks
- topic 8
- topic 9
- topic 11
- topic 12
- topic 13
- topic 14
- topic 16
- topic 17
- Yayoi Kusama - Life is the heart of a rainbow
- topic 19
- topic 20
- topic 21
19
Cost Management
-
Introduction to cost management
-
Estimating costs - types of costs
-
Estimating costs - cost of producing goods
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Estimating costs - overheads
-
Estimating costs - capital expenditure
-
Estimating costs- sources of information
-
Estimating costs - factors to consider
-
Budgeting
-
Budgeting - benefits and drawbacks
-
Cost control strategies or measures
- Introduction to cost management
- Estimating costs - types of costs
- Estimating costs - cost of producing goods
- Estimating costs - overheads
- Estimating costs - capital expenditure
- Estimating costs- sources of information
- Estimating costs - factors to consider
- Budgeting
- Budgeting - benefits and drawbacks
- Cost control strategies or measures