This Cookie Policy was last updated on June 03, 2018

We have created this policy to make it shorter and easier to read, and to comply with the EU General Data Protection Regulation that came into force on May 25, 2018.

Thank you for joining the world’s first automated mobile micro learning platform dedicated entirely to support staff. We at TIQ Group Pte Ltd. (“TIQ Group”, “we”, “us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and explains your rights to gain access, correct, or restrict our use of your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit the TIQ Group website, mobile site, APIs or related services (the “Services”). By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

Content

1. Data we collect from you
2. Automated Data we collect
3. How we obtain this data of you
4. What We Use Your Data For
5. Who We Share Your Data With
6. Security
7. No Children
8. Your Rights
9. Jurisdiction-Specific Rules
10. Updates & Contact Info

Cookie Policy

1. Data we collect from you

We collect certain data from you directly, like information you enter yourself, data about your participation in the GLLS course, and data from third-party platforms you connect with TIQ Group. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.

(a) Data You Provide to Us

We may collect different data from or about you depending on how you use the Services. Below are some examples to help you gain a better understanding of the data we collect and why we collect it. When you create an account and use our Service, including through a third-party platform, we collect any data you provide directly, including:

Account Data: When you wish to enrol in our course you need to create a user account. When you create your account, we collect and store the data you provide, like your email address, password, home address, company name and date of birth, and assign you login details (“Account Data”).

GLLS Data: When you purchase and take the course, we collect certain data including which modules you started and completed; your exchanges with us, and other items submitted to satisfy course requirements.

User Payment Data: We require certain data about your purchase (such as your name, postal code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and postal code. For security, TIQ Group does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Data About Your Account through other platforms: If you login to TIQ Group via another third-party platform or service, we ask for your permission to access certain information about that other account. If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.

Communications and Support: If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other data about you like your name, email address, location, operating system, IP address, and any other data you provide or that we collect through automated means (which we cover below). We use this data to respond to you and research your question or concern, in accordance with this Privacy Policy.

The data listed above is stored by us and associated with your account.

2. Automated Data we collect
When you access the Services (including browsing the GLLS Program), we collect certain data by automated means, including: Technical data about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types (“System Data”).

Usage Data: Usage statistics about your interactions with the site, including time spent on pages features used, your search queries, click data, date and time, and other data regarding your use of the Services (“Usage Data”). The data listed above is collected through the use of server log files and tracking technologies.

3. How we obtain this data about you
We use tools like cookies, analytics services, web beacons and advertising providers to gather the data listed above. Some of these tools offer you the ability to opt out of data collection.

(a). Cookies and Data Collection Tools
Cookies are text files that may be sent to and saved by your web browser when you access a website; your web browser stores these cookies in a way associated with each website you visit, and you can generally see your cookies through your browser settings, depending on what browser you’re using.We use cookies for stuff like analysing your use of the Services, personalizing your experience, making it easier to log into the Services, and recognizing you when you return.
TIQ Group and service providers acting on our behalf use server log files and automated data collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, “Data Collection Tools”) when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data when you use the Services. In some cases, we tie data gathered through those Data Collection Tools to other data that we collect as described in this Privacy Policy.

TIQ Group uses the following types of cookies:
Session State: cookies that track your interactions with the Services to help us improve the Services and your browsing experience, remember your login details, and enable processing of your course purchase. These are entirely necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable.
Preferences: cookies that remember data about your browser and preferred settings that affect the appearance and behavior of the Services.
Security: cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorized use of your account.
You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of our services, and your experience may be different.
Some of the third-party partners who provide certain features on our site may also use Local Storage Objects (also known as flash cookies or LSOs) to collect and store data.

(b) Analytics
We use third-party browser and mobile analytics services like Google Analytics on the platform. These services use Data Collection Tools to help us analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, how long you visit, events within the Services, usage and performance data, and where the application was downloaded from. We use this data to better understand how the Services perform on different devices, and provide information that may be of interest to you and improve on our services as a result of the above analytics.

(c) Online Advertising
We use third-party advertising services like Facebook, Instagram, Google’s ad services, and other ad networks and ad servers to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data and System Data (as detailed in Section 1), and things that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services, and may be tailored to your interests.

4. What We Use Your Data For

We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud, improve and update our Services, analyze how people use our Services, and as required by law or necessary for safety and integrity.

We use the data we collect through your use of the Services to:

Provide and administer the Services, including to display customized content – Process your requests and orders for courses, products, specific services, information, or features; Communicate with you about your account by: Responding to your questions and concerns; Sending you messages and information, notifications about changes to our Service, and updates to our agreements; Send you information and automated messages about your progress in courses, rewards programs, new services, new features, (which you can opt out of at any time); Sending push notifications to your wireless device to provide updates and other relevant messages Manage your account preferences; Facilitate the Services, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse of the system; Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers; Identify unique users across devices; Improve our Services and develop new products, services, and features; analyze trends and traffic, track purchases, and track usage data; advertise the Services on third-party websites and applications; As required or permitted by law; or As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

5. Who We Share Your Data With
Rest assured we only share certain data about you, companies performing services for us, our business partners, analytics and data enrichment providers, and companies helping us run promotions and surveys. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring. We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:

With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to TIQ Group.

With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics, we share certain contact information, (as mentioned above Account Data, System Data, Usage Data or de-identified data as needed. De-identified data means data where we’ve removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your data with publicly-available database information (including contact and social information from other sources). We do this to communicate with you in a more effective and customized manner.

For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is: Permitted or required by law; Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding; Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request; Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements; Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of TIQ Group, our users, employees, members of the public, or our Services.

We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.

During a Change in Control: If TIQ Group undergoes a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).

After Aggregation/De-identification: we can disclose or use aggregate or de-identified data for any purpose.
With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy.

6. Security

As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account. TIQ Group takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. These measures vary based on the type and sensitivity of the data. However, no system can be 100% accurate and secure, so we cannot guarantee that any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. Under no circumstances should you share your password with anyone else including any third party, and if you believe your password or account has been compromised, you should change it immediately and contact [email protected] with any concerns.

7. Your Rights

You have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of your data by certain analytics providers. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal data. Parents who believe their underage child has gained access to our platform should contact us for help to delete that information.

To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in promotional emails. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.

The browser or device you use may allow you to control cookies and other types of local data storage. To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Union, visit the Your Online Choices site. To opt out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page.

If you have any questions about your data, our use of it, or your rights, don’t hesitate to contact us at [email protected]

Updating, and Deleting Your Personal Data

You can access and update your personal data that TIQ Group collects by logging into your account and update your account at any time. If you have any issues terminating your account, email us at [email protected] or via our Support Page

Please note: even after your account is terminated, some or all of your data may still be visible to others, including without limitation any data that has been (a) copied, stored, or disseminated by other users; (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

To request access, correct, or delete your personal information, email [email protected] or write to us at TIQ Group Pte Ltd., 101 Cecil Street, #17-09 Tong Eng Building, Singapore, 069533. Please allow up to 21 days for a response. For your protection, we may require that the request be sent through the email address associated with your account, and we may need to verify your identity before implementing your request.

7. No Children.

TIQ Group is not for children under 13. By using TIQ Group you affirm you are 13 years and above. We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should not use the Services. We take reasonable steps to delete personal data from a child under 13. Parents who believe that TIQ Group may have collected personal data from a child under those ages can submit a request that it be removed to [email protected]

8. Jurisdiction-Specific Rules

If you live in Singapore, you have certain rights to request information. Users outside of Singapore should note that we may transfer data to Singapore and other areas outside of the European Economic Area.
Since the internet industry is still working on Do Not Track standards, solutions, and implementations, we do not currently recognize or respond to browser-initiated Do Not Track signals.

TIQ Group is headquartered in Singapore, and in order to provide the Services to you we must transfer your data to Singapore and process it there. By visiting or using our Services, you consent to storage of your data on servers located in Singapore. If you are using the Services from outside Singapore, you consent to the transfer, storage, and processing of your to where our nearest server is. Specifically, personal data collected the European Economic Area (“EEA”) is transferred and stored outside those areas. That data is also processed outside of the EEA by our service providers, including to process transactions, facilitate payments, and provide support services as described in Section 4. We have entered into data processing agreements with our service providers that restrict and regulate their processing of your data on our behalf. By submitting your data or using our Services, you consent to this transfer, storage, and processing by TIQ Group and its processors.

9. Updates & Contact Info

When we make a material change to this policy, we’ll notify users via the website, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes. From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. Unless stated otherwise, modifications will become effective on the day they are posted. The revised Privacy Policy supersedes all previous Privacy Policies.

10. Updates & Contact Info

From time to time, we may update this Cookie Policy. If we do, we’ll notify you by posting the policy on our site with a new effective date. If we make any material changes, we’ll take reasonable steps to notify you in advance of the planned change.

If you have any questions regarding privacy using these service, please email us at [email protected]